At NNYL, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please read our policy carefully to understand your rights and how we handle returns and refunds.

Returns

Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• The item must be unused, in the same condition as you received it, and in its original packaging.
• Proof of purchase, such as an order confirmation email or receipt, is required.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, newspapers).
• Personal care items (e.g., skincare, makeup) for hygiene reasons.
• Gift cards and downloadable digital products.
• Sale or clearance items (unless defective).

Refunds

Refund Process

1. Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
2. If approved, your refund will be processed, and the amount will be automatically credited to your original payment method within 7-10 business days.

Partial Refunds

Partial refunds may be issued if:

• The item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• Returns are initiated after the 30-day return window (exceptions may apply).

Exchanges

We replace items only if they are defective, damaged, or the wrong product was sent. If you need an exchange, please contact us at [insert customer support email].

How to Initiate a Return

1. Contact our customer support team at [insert email] or through the Contact Us page.
2. Provide your order number, details about the item you wish to return, and the reason for the return.
3. Our team will guide you through the return process and provide a return shipping label (if applicable).

Return Shipping

• You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
• Shipping costs are non-refundable unless the return is due to a mistake on our part.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or credit card provider, as processing times may vary.
2. Contact us at [[email protected] ] for further assistance.